Orrin Woodward of Team - Listening
Ran across this paragraph on listening today which put me in mind of Orrin Woodward, co-author of "Launching a Leadership Revolution".

"In our time-starved society, attentiveness and listening skills seem to have fallen to the wayside. In order to make those with whom you communicate feel important, brush up on your listening skills. Make sure to give the speaker your undivided attention: regardless of how great you are at multi-tasking, treating an individual as a "task" is not a good idea. Eye-contact, nodding in agreement, asking leading questions and using your face to provide feedback also contribute to a positive communication experience that will foster the growth of the relationship."

Sound advice. I wonder if anyone is listening...